The NHS friends and family test is an opportunity to receive feedback from patients on the care and treatment they received whilst at SWLEOC.
The Test was introduced in 2013 to see if patients would recommend our centre to their friends and family should they ever needed similar care or treatment.
Every patient is given the opportunity to submit honest feedback on the quality of care and treatment they received whilst they were a patient. From these results, we can get a better understanding of our patients’ needs and we can also see how well we are performing in the eyes of our patients.
Based on these results, we are able to make informed decisions on what improvements our patients would like to see at SWLEOC.