Friends & Family Test

The NHS friends and family test is an opportunity to receive feedback from patients on the care and treatment they received whilst at SWLEOC. The Test was introduced in 2013 to see if patients would recommend our centre to their friends and family should they ever needed similar care or treatment.  

Every patient is given the opportunity to submit honest feedback on the quality of care and treatment they received whilst they were a patient.  From these results, we can get a better understanding of our patients’ needs and we can also see how well we are performing in the eyes of our patients.  

Based on these results, we are able to make informed decisions on what improvements our patients would like to see at SWLEOC.
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​PAtient Forum

We’re all ears for patient feedback!

•   Do you have ideas on how we can improve patient experience at SWLEOC?
•   Would you like the opportunity for us to hear your feedback?
•   Would you like to be involved in decision making that affects patient care and experience at SWLEOC?

If the answer is yes, then SWLEOC would like to invite you to our Patient Forum Group Meeting! By attending our regular patient forum group, you will have a voice in the development and future of SWLEOC and by holding these regular meetings we can make enhancements and improvements solely around patient choice. For further information, and to book your place at the next meeting, please contact:

Sophie Bevan
Head of Quality • SWLEOC • Dorking Road • Epsom • Surrey • KT18 7EG

Tel:   01372 735 448  or  01372 735 833
Email:  Sophie.bevan@eoc.nhs.uk

Alternatively, if you are unable to attend a meeting but have a suggestion, please feel free to contact Sophie at SWLEOC and she will take your suggestion to the Patient Forum on your behalf.
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