Your Opinion Matters to SWLEOC

Commissioning for Quality and Innovation (CQUIN) is a framework that was introduced by the Department of Health in 2009 to give healthcare providers financial incentives to challenge and improve the quality of services they provide.  

A percentage of contract income is based upon the performance of the NHS organisation. Therefore, if the organisation meets the set targets and improves patient experience by raising the level of standards and care, it will receive the additional contract income. Essentially, this is a programme to improve patient quality and to reward excellence.

Previous experience can show that CQUIN is a valued tool to help improve service and care. SWLEOC is proud to say that it has achieved all the targets set, which has led to significant improvements in patient care and enabled us to develop more robust processes.

The NHS Friends & Family Test

The NHS friends and family test is an opportunity to receive feedback from patients on the care and treatment they received whilst at SWLEOC.  The Friends and Family test was introduced in 2013 to see if patients would recommend SWLEOC to their friends and family, should they ever need similar care or treatment.  

Every patient is given the opportunity to submit honest feedback on the quality of care and treatment they received whilst they were a patient.  From these results, we can get a better understanding of our patients’ needs and we can also see how well we are performing in the eyes of our patients.  Based on these results we are able to make informed decisions on improvements which could be made at SWLEOC.